Delivery

Receive your Bunny Cocoon products quickly and securely.

We make every effort to ensure your order arrives as soon as possible, so your rabbit can enjoy its new accessories and treats as quickly as possible.

Delivery Zones

We deliver throughout Europe:

Metropolitan France, Belgium, Germany, Luxembourg, Netherlands, Italy, Portugal, Spain, Denmark, Hungary, Poland, Slovakia, Bulgaria, Croatia, Estonia, Finland, Ireland, Latvia, Lithuania, Romania, Slovenia, Sweden

We do not deliver to Corsica, French overseas departments and territories, or outside the European Union.

Delivery Methods and Costs

We offer two carriers: Mondial Relay, GLS, and DPD, for delivery to a relay point or home, depending on the area.

Mainland France ✅ Mondial Relay (pickup point) and DPD Relais delivery, free for purchases over €79

Mondial Relay pickup point: from €5.00
Mondial Relay home delivery: from €10.00
GLS pickup point: from €6.00
GLS home delivery: from €10.00
DPD Relais: from €7.00
DPD Predict, home delivery: from €9.00

Belgium ✅ Mondial Relay (pickup point) delivery, free for purchases over €79

Mondial Relay pickup point: from €6.00
Mondial Relay home delivery: from €13.00
GLS pickup point: from €14.00
GLS home delivery: from €15.00

Germany

Mondial Relay pickup point: from €13.00
GLS pickup point: from €14.00
GLS home delivery: from €15.00

Luxembourg

Mondial Relay pickup point: from €6.00
Mondial Relay home delivery: from €13.00
GLS pickup point: from €14.00
GLS home delivery: from €15.00

Netherlands

Mondial Relay pickup point: from €8.20
Mondial Relay home delivery: from €12.20
GLS pickup point: from €13.30
GLS home delivery: from €13.70

Italy, Portugal, Spain

Mondial Relay pickup point: from €10.00
Mondial Relay home delivery: from €13.00
GLS pickup point: from €15.00
GLS home delivery: from €15.00

Denmark, Hungary, Poland, Slovakia

GLS pickup point: from €15.00
GLS home delivery: from €15.00

Extended Europe Zone (BG, HR, EE, FI, IE, LV, LT, RO, SI, SE)

GLS home delivery: from €18.00

Prices vary by parcel weight. They are calculated automatically during checkout.

Processing Your Order

Preparation: 1 to 3 business days after payment confirmation

Shipping: An email with a tracking number will be sent to you upon dispatch

Estimated delivery times:
- France: 2 to 4 business days
- Belgium / Luxembourg: 3 to 5 business days
- Germany / Netherlands: 4 to 6 business days
- Italy, Portugal, Spain, DK, HU, PL, SK: 5 to 8 business days
- Extended Europe Zone: 6 to 10 business days

Order Tracking

How to track my parcel?

Check your shipping confirmation email

Click on the tracking link or copy the tracking number

Go to the carrier's website (GLS or Mondial Relais)

Track your parcel's journey in real time

Where is my parcel?

If your parcel does not arrive within the expected timeframe:

Check the status on the carrier's website

Check your mailbox (delivery notice) or email inbox.

Check with your neighbors or concierge

Receiving your order

Verification upon receipt

We recommend that you check the condition of your package in the presence of the delivery person. In case of apparent damage (crushed, open, wet package), refuse the package or make written reservations on the delivery note.

Damaged package

If you notice damage after opening:

- Take photos of the package and product

- Contact us within 48 hours with the photos and your order number

- We will proceed with an exchange or a refund

Lost package

If your package is marked as delivered but not received:

- Check with your neighbors, doorman, or relay point

- Contact the carrier with your tracking number

- Contact us: we will launch an investigation and find a solution (reshipment or refund)

Important information

Shipping address

⚠️ Warning: Please carefully check your shipping address when placing your order. We cannot change the address once the package has been shipped. Any address error resulting in a package return may incur reshipment fees.

Absence during home delivery

The carrier will leave a delivery notice or contact you by email. Depending on the carrier, you may be able to choose a new delivery time or a pick-up point. The package will be held for a maximum period determined by the chosen carrier.

Public holidays and weekends

Delivery times do not include weekends and public holidays. Orders placed on Friday after 2 PM will be processed the following Monday.

Orders over 10kg

If you wish to place an order over 10kg, please contact us at hello@bunny-cocoon.com

Frequently Asked Questions

Can I change my delivery address after placing an order?
If your order has not yet been shipped, please contact us promptly. Once the package is in transit, we will no longer be able to change the address.

Can I have my order delivered to a pick-up point?
Yes, simply choose GLS Relais or Mondial Relais delivery. You will be able to select your pick-up point after payment for the order has been completed.